Overview:
As an intern at the Federal Home Loan Bank of Chicago, I was given the opportunity to work on priority projects that were non-UX related and side projects that could advance my future path in my UX design career. The cash management re-designs were a side project initiative I volunteered to work on due to users feedback. Internal users were reporting confusion on their cash management labels, text sizes and unfriendly navigation.
Challenge:
Discover all of the pain points of the existing cash management pages and re-design new concepts while keeping the user needs and business requirements in mind. The business requirements were to follow the FHLBC style guides, and keep all of the content the same while making the new elements more intuitive.
Process:
Working alongside my mentor (Sr. developer) my first approach before diving into the designs was to understand the users pain points. I had the opportunity to interview internal users that were currently using the cash management website. After synthesizing all of their feedback I would analyze the patterns and review them with my mentor. We would then brainstormed ideas and started sketching elements that needed to be improved. After our sketching and brainstorming I had the freedom to use any prototyping tool in order to create hi-fidelity concepts to review with eh business owners for approval.
Outcome:
After multiple changes and UX recommendations, the business decided to combine two of the finalized concepts and hire external designers and developers to implement the new improved designs.
Tools:
Basamiq and Photoshop
